Shipping & Ordering


(retail only, wholesalers click here)

We will gladly accept phone orders. You can reach us at 1-888-357-0961 Monday – Friday 8am till 6pm PST

Shipping is included for sales of $50 or more
(retail and domestic only)

 
Order Considerations:

* All items are individually handmade, please take careful consideration when choosing your items as we don’t make it till you order it.
* Please allow ample time to have your items made during peak season (late Aug-mid Nov) as it can take up to 1 month or longer from the order date.
* Photos may show hat brims rolled up or down to display the styles versatile look.
* Style price may vary depending on fabrics used.
* Colors on-line are close but not exact.

All hats are available in two standard sizes: Medium 22 1/2” and Large 23 1/2” with custom sizing available.

Most orders will be sent by USPS Priority mail with the exception of larger sized orders will be shipped by UPS . For orders under $50 please specify how you would like your items sent: Shipping and Handling UPS $16.50 USPS $6.95 *International orders may be charged additional shipping not calculated on our pay pal site. please contact us direct for prices.

15 day Return Policy

  1. Option one – Items may be returned for exchange for credit against a future order only less shipping cost. No cash refunds will be issued.
    Option two – Items may be returned for a refund less shipping cost and a 15% restocking fee.
    *Items must be returned in their original packaging within 15 business days of receipt. Items must be returned in original condition, with tags never worn or otherwise soiled.
  2. If you order the wrong size, the wrong color, or if you just don’t like what you bought, we will be happy to exchange your item(s). There will be a re-shipping fee on the items purchased. Of course, if we ship you the wrong item, we will exchange at no additional cost.
  3. The customer must call PANDEMONIUM at 206-439-8315 or 1-888-357-0961 prior to sending the item(s) that you intend to return or exchange and obtain an authorization number that must be clearly placed on the shipping box. All returned item(s) received by PANDEMONIUM without the authorization number on the package will not be accepted.

 

About Customs, Duties & Taxes:
* When ordering from Pandemonium Millinery, you are responsible for assuring the products you’ve purchased can be lawfully imported to the destination country.
* The recipient is the importer of record and must comply with all laws and regulations of the destination country.
* Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.
* The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country.
* Additional charges for customs clearance must be fulfilled by the recipient; Pandemonium has no control over these charges, nor can Pandemonium predict what they may be.
* Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 


Payment methods

Pandemonium gladly accepts both VISA,  Mastercard, AMEX, pay by phone, or Pay Pal.  Your order will be processed immediately. We can also accept both Personal Checks and Money Orders, please note that orders placed with Money Orders are processed upon receipt, and personal check orders are processed upon bank confirmation.

 


WHOLESALE CUSTOMERS, ORDERING – ONLINE
When ordering on the website the order will be processed as a COD. This means if you are net 30 you will not be charged and if you are a CC customer you do not get charged until the ship date. We do not actually do COD’s. If adding any changes to your order we will send you a revised total on a sales order.

TERMS AND CONSIDERATIONS:
Ordering:
* Visa, Mastercard and Amex accepted.
* Opening orders are $200 and are $75 thereafter.
* First time orders to be paid with a credit card then terms of Net-30 upon credit approval ( net 30’s must be paid by check or 4.5% fee will be added).
* Most orders can be shipped within one to two weeks. Please allow three to four weeks for fabrics not currently in stock and during peak season.
* All orders are custom made, please choose carefully when ordering.

About Customs, Duties & Taxes:
* When ordering from Pandemonium Millinery, you are responsible for assuring the products you’ve purchased can be lawfully imported to the destination country.
* The recipient is the importer of record and must comply with all laws and regulations of the destination country.
* Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.
* The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country.
* Additional charges for customs clearance must be fulfilled by the recipient; Pandemonium has no control over these charges, nor can Pandemonium predict what they may be.
* Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Returns / Cancelled Orders:
* As we are a small handmade company there are no returns or cancellations on custom made goods.
* All returns must be authorized and made within five working days of receipt.
* A restocking fee of 15% plus shipping and handling both ways will be charged on all returned goods. Restocking fees are applied to cover the cost of processing your order. Canceled orders, after ten working days of order date, will be subject to a 15% service charge.
* A $30 returned check fee is our policy. Any fees for collection will be added to your bill.

 


For more information

Toll-free 1-888-357-0961 Seattle Metro Area 206-439-8315 hats@pandemoniumhats.com

 

Wholesale Inquiries/Orders

Please visit https://pandemoniumhats.com/pages/wholesale-registration to register for wholesale pricing 


If you have any comments or suggestions on how we can better serve you, do not hesitate to email us, we appreciate your comments.