FAQs - Frequently Asked Questions

Sales tax is calculated at checkout based on your shipping address and applicable state and local regulations.

Yes, shipping costs are calculated based on your order weight, destination, and selected carrier service.

Retail customer orders over $75 ship free! For retail customers orders under $75, your shipping rates vary by location and package weight. You will see the exact cost at checkout before completing your online purchase.

Wholesale customers your shipping rates vary by location and package weight, and is determined at time of ship.

Ready-to-ship items are processed within 1–2 business days. Custom and made-to-order pieces typically require 2–4 weeks depending on design complexity.

Once produced, items ship within 1–3 business days via USPS, UPS, or FedEx depending on your selected delivery service.

Yes, ready-to-ship items may be returned within 15 days of purchase in original condition with tags attached.

Made-to-order pieces, e.g., outerwear or fancy hats are returnable for store credit only. Custom pieces are not returnable, due to the unique changes made to the design. Please review details carefully before ordering.

Custom items are pieces made to your specifications, including personalized sizing, color selections, or design modifications.

No, our faux fur material is 100% Polyester. All our faux fur products are synthetic, vegan, and completely animal-free.

Our faux fur is crafted from high-quality 100% Polyester synthetic fibers designed to replicate the premium look and feel of natural fur without animal products.

Gently brush with a soft-bristled brush. For deeper cleaning, hand wash in cool water with mild soap and air dry flat. Do not apply heat.

Sometimes you just have to wash that faux fur throw that everybody and the dog curl up in on the sofa. Hand washing isn't practical for a big piece like a throw, you can use your washing machine but keep it cool water only with gentle or handwashing soap (no HE detergents or pods). The best drying technique is to air dry and then give it a few shakes or gently comb with a soft-bristled brush to fluff. Another option is to machine dry on the "Air Fluff" or "No Heat" setting. Do not use any heat to dry your fave throw! Heat can quickly damage the fine fibers of your blanket.

Yes, you can but don't overdo it. Generally, wash your hat once per season or twice if it experiences heavy wear. Give your faux fur hat an airing after daily wear to extend the time between washings. For stains from makeup, try spot cleaning instead of washing the whole hat. The technique for washing a hat is the same as for our other faux furs, use a gentle soap and no heat. See your hats care label for specific cleaning instructions.

Care labels are sewn into each piece and provide specific cleaning and maintenance instructions.

A minimal amount of shedding from our Faux Furs is completely natural and should diminish over time. If you experience excessive shedding or any other issues, please contact our customer support team. We are dedicated to your satisfaction and will address any concerns promptly.

Our super-soft fabrics and styles are your best choice for yourself or as a gift. We have hats with super soft jersey knit or faux fur linings for different levels of warmth. The fan favorite Rowdie Hats with jersey knit linings are perfect for everyday wear year-round. For cold weather, our Cuffed Pillbox or Beanie in faux fur are the best choice.

Yes, we have several styles like the Rowdie, Cuffed Pillbox and Beanie that have ultr-soft linings.

Each hat page has hat sizing instructions located beneath the hat price, just click the link to view instructions to successfully measure your head! Give us a call or text if you want us to talk you through the process. We're always happy to help a fellow hat-lover out!

Yes, we make our products in Seattle, Washington and offer customization for an additional fee. Give us a text, call or email to get advice on taking measurements, picking custom color combinations or working with our designer to add the perfect Pandemonium to your style!

We operate Monday through Friday, 10 AM–5 PM Pacific Time. Orders placed outside business hours are processed the next business day.

Pandemonium Millinery is proudly based in Seattle, Washington, USA.

Our faux furs are sourced primarily from Korea, with some sourced from China. All products and finished locally in our Seattle workshop.

Our pieces are handcrafted in Seattle, Washington, with select components sourced from trusted domestic and international suppliers.